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01Overview 02Services 03Process 04About 05FAQ 06Start A Project
00 — PROCESS
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Process // How We Work

From Brief To Growth.

A good process isn't a black box — it's a clear path with defined deliverables at every step. Here's exactly how a project runs, what you get at each stage, and what we'll need from you.

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01 // The Path

Six Steps. Zero Guesswork.

Why we obsess over speed and craft: people judge a website's look in about 50 milliseconds (Lindgaard et al., 2006), yet the average business still takes 42 hours to answer a web lead — and 23% never reply at all (Harvard Business Review, 2011). A good system fixes both ends of that gap.

01

Discover

We learn your business: how you sell, how your customers buy, and exactly where opportunities are slipping away today. No assumptions.

You get
A clear brief — goals, audience, and the one number that matters.
You provide
An honest look at the business and what isn't working.
02

Strategize

We turn the brief into a plan — the site structure, the customer journey, and which automation will actually move revenue rather than just look clever.

You get
Sitemap, customer-journey map, and the automation plan.
You provide
Feedback, and a decision on scope.
03

Design

We design a premium, on-brand experience built to convert — not a template with your logo dropped on top. Every layout decision earns its place.

You get
Design direction and page designs for sign-off.
You provide
Brand assets, and up to two rounds of feedback.
04

Build & Automate

We build the site and wire in the intelligence — AI chat, lead capture, booking, follow-up and your CRM — then test the whole system end to end.

You get
A working site with automation, tested and ready.
You provide
Access to the tools we're connecting.
05

Launch

We go live cleanly — redirects, analytics, a final QA pass, and a full handover with training. You own everything, in your name.

You get
A live site in your name, plus training.
You provide
A go-live green light.
06

Optimize

Launch is the start, not the finish. We watch the data and keep improving — the small changes that compound into real growth over time.

You get
Ongoing reporting and optimization (optional retainer).
You provide
A shared goal to keep aiming at.
02 // What To Expect

How Long It Takes.

Timelines depend on scope, and we'll give you a real one before we start — not a hopeful one. As a guide:

Website · 6–8 weeks Website + Automation · 8–16 weeks Optimization · Ongoing

You'll always know where we are and what's next. No radio silence, no moving finish line.

03 // What Success Looks Like

Outcomes, Not Page Counts.

We can't promise a number we haven't earned with your business yet. What we can do is build toward the outcomes that actually matter — and measure them honestly once you're live.

01 · Speed

Answered In Seconds

Every enquiry gets a reply the moment it lands — day, night or weekend.

02 · Quality

Qualified Leads

The right prospects reaching your team, already screened — not just more traffic.

03 · Booking

Appointments Booked

Ready-to-buy visitors book themselves straight into your calendar.

04 · Follow-Up

Nothing Slips

Follow-up that happens on its own, so no lead is ever forgotten.

05 · Efficiency

Less Admin

The busywork runs itself, freeing your team for the work that closes.

06 · Trust

A Site That Reflects You

Professionalism customers feel before you've said a single word.

04 // How We De-Risk It

A Fair Deal, In Plain Terms.

A new studio has to earn trust the honest way — so we make the terms simple and the risk low.

Fixed Quote

A scoping call turns into a fixed quote before any work begins. No hourly surprises, no scope creep you didn't agree to.

You Own It

The site, the content, the domain — registered in your name and yours to keep. We build it; you own it.

No Lock-In

No hostage hosting, no proprietary trap. If you ever want to take it elsewhere, you can, with everything you need.

Honest About Stage

We're early, and we say so. Early clients get candor, real attention, and a genuine say in the work. Read the honest version →

05 // Start With A Conversation

It Starts With A Scoping Call.

No pressure and no jargon — just a straight conversation about your business, where you want to grow, and whether we're the right team to build it. You'll leave with a plan either way.

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Discover Strategize Design Build & Automate Launch Optimize